Where is your Odoo data, and who can access it?
Whoever chooses Odoo wants to know where the data is and who can access it. That depends on the hosting, the support and the AI you use.
Who can access your Odoo should be settled in advance
A consultant who sees customer data, an AI that sends data outside: organizations rightly ask about it.
With an AI integration we record which data goes to which provider, under which contract and in which region.
For hosting and support, we list below what Odoo itself publishes, with the source.
If your Odoo runs on a server we manage, your data stays within the EU. Read more in Odoo hosting.
Where Odoo keeps your database and backups
This is what Odoo's terms say.
Odoo Online.
Your database is in the Odoo hosting region closest to your organization. You can request another region, if it is available.
For Europe, production runs in France and Belgium, at Google and OVH.
Odoo keeps at least three backups in other data centers. For Europe, those are in France, the Netherlands and Sweden.
New customers from Odoo 19 onward have their backups only in the EU. For other customers in Europe, there is still an extra copy in Canada, until Odoo completes that transition.
You cannot choose the location of the backups.
Odoo.sh.
For Europe, Odoo names a Google Cloud data center in Saint-Ghislain, Belgium. A project cannot change region afterwards.
Odoo does not guarantee the provider and the data center within a zone in the contract.
Odoo makes a backup of production every day and keeps 14 of them, spread over three months. Test and development environments get no backup.
Encryption.
According to Odoo, the data on its cloud is encrypted in transit and at rest, including in the backups.
Want to see how this would run at your organization?
Who can access your Odoo for support
Odoo's support team.
Odoo writes that its support team can open your database to investigate a support request. That happens with their own logins, not with your password.
Employees of Odoo subsidiaries in other countries can also access it. Odoo binds them with the EU standard contractual clauses.
Abstractive.
For remote support we use AnyDesk. With a Proactive or Strategic service agreement, alerts from your environment reach us as a ticket.
Your own administrator.
In Odoo every person gets their own login, with rights per app. An administrator in your organization can archive a login at any time.
Odoo records who created a document and who last changed it. For the most important fields, every change is in the history.
In accounting you can set things up so that nobody deletes the history of entries.
With AI, data goes to an AI provider
Since Odoo 20, the built-in AI is called Odoo AI. It runs through an Odoo service, and Odoo chooses the model.
Entering your own key from an AI provider is no longer possible. There is little you can configure, so you cannot see what happens to your data.
For an integration outside Odoo, a model at a European provider is possible.
With an integration with Claude or ChatGPT, we agree on what the AI may read. We start with read access, and a change goes through an approval step.
Read more about contracts and regions in AI and GDPR.
Questions about data and access
Can we choose in which country Odoo stores our data?
On Odoo Online you can request another region, if it is available. On Odoo.sh a project cannot change region afterwards. With Odoo, you do not choose the location of the backups yourself.
Can we take a copy of our database ourselves?
On Odoo Online you download a backup of your current data yourself, whenever you want.
Does the data stay in Europe if we use AI?
Odoo AI runs through an Odoo service. You cannot choose which model and which region Odoo uses for it.
If you want to keep the data in Europe, an open model at a European provider is an option. Read about that in try it out or automate.
Where can I read Odoo's own terms?
Odoo updates its terms regularly. This page is not legal advice.
- Odoo: privacy policy, with hosting regions and backups
- Odoo: Cloud Hosting SLA
- Odoo: security
- Odoo.sh: frequently asked questions about hosting
Abstractive is an Odoo Silver Partner in Affligem, between Ghent and Brussels. Since 2016 we have set up Odoo for organizations in the Benelux.
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