Odoo Helpdesk: every customer question followed up,
every intervention invoiced
Customer questions no longer disappear into personal mailboxes. With Odoo Helpdesk, every question gets an owner, a deadline and the full customer history next to it.
Schedule an introductory call
Your team helps customers all day, but nobody sees the whole picture
Questions are stuck in personal mailboxes
Customers email their regular contact directly. If that person is sick or on leave, nobody sees the question. The customer waits, and eventually calls in angry.
Nobody knows how long a customer has been waiting
There is no list of open questions, let alone of turnaround times. Whether your service runs well is a gut feeling. You only hear about it when a customer leaves.
Interventions are on paper
Your technician writes hours and parts on a paper work order. That form gets lost or sits around for weeks. Invoicing happens too late, or not at all.
Every question becomes a ticket with an owner and a deadline
Emails to your support address automatically become tickets. Every ticket gets a person in charge, a priority and an agreed response time that Odoo monitors. You see at a glance what has been sitting too long.
The full customer history sits next to every ticket
Whoever picks up the ticket immediately sees that customer's previous questions, quotes and invoices. No asking around among colleagues, no duplicate answers. Your customer tells their story only once.
Your technicians leave with a digital work order, not with paper
With Odoo Field Service you schedule interventions per technician and per region. On the road, your technician sees the work order, the customer history and the required materials on a tablet or phone. They record hours and used parts on site.
Every intervention becomes an invoice, without retyping
The hours and parts from the work order are ready to invoice right away. Your customer signs off on your technician's screen. If you work with support contracts or prepaid hours, Odoo automatically deducts the work from them.
Helpdesk works together with the rest of Odoo
Ticket, quote and invoice run on one platform and share the same customer record.
CRM and sales follow-up
A complaint that reveals a sales opportunity? Your salesperson looks at the same customer record and the same history as your support team.
Sales and invoicing
Hours and parts from an intervention flow through to the invoice. No retyping, no forgotten work.
Inventory and logistics
Your technician records used parts on site. Your stock is right and you reorder on time.
What business owners ask us about helpdesk and service
No. Your customers email the same address as today. Odoo turns every email into a ticket, and your reply simply goes out by email. If you want to add a customer portal or live chat later, you can, but you do not have to.
Possibly. If you get a handful of questions a week and nothing gets lost, a separate ticket system is unnecessary, and we tell you so. The tipping point: questions that sit idle, customers who have to call twice, or interventions you forget to invoice. Then it pays off quickly.
Yes, we even recommend it. We start with the process that hurts the most, usually the tickets, and then expand to scheduling and work orders. You can read how such a phased project runs at our approach.
Rather talk than fill in a form?
Schedule a free introductory call, online or at your premises. Or call us at +32 53 89 50 21.
Schedule an introductory callAbstractive · Kerkstraat 74, 1790 Affligem · +32 53 89 50 21 · [email protected]